SERVICES & REPAIRS
- Payment is strictly due upon completion of work.
- Payments to be made by bank transfer or cash.
- We carry out an external and internal inspection of your leisure vehicle documenting any marks, damage, etc prior to starting works.
- It is the owner’s responsibility to ensure there is sufficient space (1 metre minimum) around the leisure vehicle to allow to carry out the works safely.
- The leisure vehicle is to be on firm and level ground.
- Please let us know if mains electric, water and gas are not available at the leisure vehicle when you make your booking.
- Please let us know of any faults or issues you have with the leisure vehicle at the time of booking.
- We are unable to service your toilet if the toilet and / or toilet cassette in not clean.
- Avandra Servicing only work on leisure touring vehicles. We do not work on leisure vehicles used for living or business purposes.
- It is the owner’s responsibility to ensure access to the leisure touring vehicle including internal and external lockers, security locks, etc. A call out fee will be charged if we are unable to carry out the planned works due to access issues.
- The beds, seats and floor should be clear of items. The lockers should be sufficiently empty to allow the back wall to be tested with a hand held damp meter ( not applicable to Alu tech body ). Avandra Servicing cannot be held responsible for damage to items that we may have to move to carry out the service, repairs or works.
- Avandra Servicing reserves the right to cap off any gas appliance that is deemed to pose an immediate danger to persons or property, or does not comply with current gas legislation.
- Service consumables are included in the service cost, however, replacement parts and labour are charged as extra. We will seek the owner’s permission prior to installing any replacement parts.
- Where not included in the service, labour will be charged at £60/hour and billed in 30 minute increments.
- Wheel nuts will be torqued to the manufacturer’s settings ( and will need customers signature of witnessing) and it is the customer’s responsibility to recheck these settings after 20 miles.
- Upon completion of the service, your service documents and invoice will be given to you after completion.
- Water, gas and electrical circuits will be turned off following the service.
- All estimates are approximate, and times given to carry out the work may be exceeded, and will be charged for.
WARRANTY.
- All workmanship carries a 6 month warranty providing no modifications or alterations are carried out that could affect the work carried out by Avandra Servicing.
- Manufacturer’s warranty periods of the products we install are available upon request.
- Having your leisure vehicle serviced and / or inspected is the best way to ensure a trouble free year; however it does not guarantee this, as a service report is a reflection of the condition on the day of the service. We do not provide warranties or guarantees on the leisure vehicle and its equipment.
COMPLAINTS.
We at Avandra Servcing always strive to exceed our customers’ expectations, however if you feel we have fallen short of this, then please email avandra.servicing@yahoo.com and we will forward a copy of our complaints procedure .